Slide Decks

Business Continuity Plan Training

Business Continuity Plan Training

Choosing the Best Monitoring Solution for your Client

Day To Day NOC And Service Desk Service Delivery Blueprint

Desktop Migration Project Planning Walk-Through

Developing an Effective Helpdesk SLA and Escalation Process

How To Configure Your PSA Solution To Maximize Its Effectiveness in Portal Ticket Creation, Incident Workflow, Alerting and Escalation

How to Effectively On-Board New Managed Services Clients

NOC Operations Best Practices

Onsite Service Delivery Best Practices

Onsite Service Delivery Best Practices

Outsourcing your NOC and Service Desk Effectively

People Skill Secrets of Best In Class Service Desks

Problem Management Best Practices

Problem Management Best Practices

Project Management Best Practices

Running your NOC

Sales Engineering for Superstars

SDT946 - Project Management - A Step By Step Walkthrough

Server Migration Project Planning Walk-Through

Service Desk Best Practices

Service Dispatch Best Practices

The Role and Importance of the Project Coordinator

The Role of the Service Manager

Training Technical Staff For Maximum Results

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