Slide Decks

Best In Class Service Delivery Business Unit Strategic Improvement Plan

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Best Practices and Steps to Becoming a Managed Services Provider

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Conducting Effective Employment Interviews

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Creating a Successful Managed Services Business Plan

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Creating Effective Managed Services Proposals

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Creating Successful Sales Compensation Plans

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Developing an Effective Business Plan For Selling Annuity Based Solutions

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Developing And Implementing A Solution Providers  Organizational  Chart and Using DISC For Proper Placement

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DISC Behavioral Profile Overview

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Finding Your Untapped Growth Potential

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How Managed Services Providers Determine Their Total Cost of Service Delivery

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How To Create A Win-Win Sales Compensation Plan

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How to Determine a Realistic Annual Projected Revenue for Your Business

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How To Use Surveys Effectively To Increase Client Satisfaction And Continually Improve Your Service Delivery

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How to Write a Successful Managed Services Business Plan

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How to Write a Successful Managed Services Business Plan

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Incenting Service Desk Personnel For Maximum Performance

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Leadership Principles

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Leadership Traits

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Leadership Traits

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Managed Services Core Concepts

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Managed Services Core Concepts

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Managed Services Your Business Plan and You PowerPoint

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Managing Vendors Effectively

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Partnering with and Managing Vendors and Fulfillment Partners

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The Business Case for Cloud Computing Services

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The Cloud: A Threat Or Opportunity?

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Tools - Managed Services, Your Business Plan and You PowerPoint

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Using Microsoft Project and Outlook to Execute your Business Plan

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Using the Client Solution Roadmap to Capture More Revenue from Fewer Clients

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Using The Profitability Matrix to Forecast your Managed Services Revenue Potential

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Value of Joining Industry Associations Memberships

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